Contact Support Subscribe to Updates

PHOENIX

Druva Status is a real-time, 24/7 health check of the Druva service. If you’re experiencing issues with Druva, please check this page for updates.

Active Incident

Updated a few seconds ago

Phoenix Cloud

Operational

Phoenix Gov Cloud

Operational

Degraded performance with Phoenix Cloud me-central-1Service Disruption

Incident Status

Service Disruption

Components

Phoenix Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:44PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 9, 2026 8:32PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 6, 2026 9:03PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 2, 2026 7:25AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 1, 2026 4:08PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support

Locations

History (Last 7 days)

Degraded performance with Phoenix CloudDegraded Performance

Incident Status

Degraded Performance


Components

Phoenix Cloud


Locations

East US (eastus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), Central India (centralindia), West US 2 (westus2), Cape Town (af-south-1)



September 24, 2026 4:49PM UTC
RESOLVED

The issue has been successfully resolved. Backup and Restore operations are functioning normally. Thank you for your patience and understanding. Please feel free to contact the Druva Support team at https://support.druva.com Druva Support

September 24, 2026 2:07PM UTC
MONITORING

The issue where a set of devices were disconnected from our servers has been successfully resolved. Backup and Restore operations of Phoenix Cloud are functioning normally. We will continue to monitor the environment to ensure stability and continued availability of the services. Thank you for your patience and understanding. Please feel free to contact the Druva Support team at https://support.druva.com Druva Support

September 24, 2026 1:12PM UTC
INVESTIGATING

We have identified an issue where a set of devices are currently disconnected from our servers, which may impact the Backup and Restore operations of Phoenix Cloud. Our teams are actively investigating the issue and working on this on priority to restore connectivity and mitigate the impact. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support