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PHOENIX

Druva Status is a real-time, 24/7 health check of the Druva service. If you’re experiencing issues with Druva, please check this page for updates.

Active Incident

Updated a few seconds ago

Phoenix Cloud

Degraded Performance

Phoenix Gov Cloud

Operational

Degraded performance with Phoenix Cloud me-central-1Service Disruption

Incident Status

Service Disruption

Components

Phoenix Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:44PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 9, 2026 8:32PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 6, 2026 9:03PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 2, 2026 7:25AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 1, 2026 4:08PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support

Locations

History (Last 7 days)

Unscheduled Maintenance for Druva Phoenix Gov Cloud – July 24, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a critical update related to the customer portal UI application for the Phoenix Gov cloud service. This maintenance window will start on July 24, 2026 from 05:00 AM UTC to 05:30 AM UTC. During this maintenance period Portal login, backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support


Components

Phoenix Gov Cloud


Locations

GovCloud (us-gov-west-1), GovCloud (us-gov-east-1), US Gov Virginia (usgovvirginia)


Schedule

July 24, 2026 5:00AM - July 24, 2026 5:30AM UTC


July 24, 2026 5:30AM UTC
UPDATE

We have successfully completed maintenance for Phoenix Gov Cloud Services. Please feel free to contact the Druva support team at https://support.druva.com

July 24, 2026 5:00AM UTC
UPDATE

We have started maintenance for Phoenix Gov Cloud Services.
Unscheduled Maintenance for Druva Phoenix Cloud – July 23, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a critical update related to the customer portal UI application for the Phoenix cloud service. This maintenance window will start on July 23, 2026 from 05:00 AM UTC to 05:30 AM UTC. Maintenance is not applicable for APAC AWS Regions. Rest of the world AWS Regions will be affected due to this maintenance. During this maintenance period Portal login, backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support


Components

Phoenix Cloud


Locations

East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), West US 2 (westus2), Cape Town (af-south-1)


Schedule

July 23, 2026 5:00AM - July 23, 2026 5:30AM UTC


July 23, 2026 6:22AM UTC
UPDATE

We have successfully completed maintenance for Phoenix Cloud Services on July 23, 2026 5:30 AM Please feel free to contact the Druva support team at https://support.druva.com

July 23, 2026 5:03AM UTC
UPDATE

We have started maintenance for Phoenix Cloud Services.