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PHOENIX

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Active Incident

Updated a few seconds ago

Phoenix Cloud

Service Disruption

Phoenix Gov Cloud

Operational

Degraded performance with Phoenix CloudService Disruption

Incident Status

Service Disruption

Components

Phoenix Cloud

Locations

UAE (me-central-1)


March 9, 2026 8:32PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 and me-south-1 AWS regions. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 6, 2026 9:03PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 and me-south-1 AWS regions. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs are impacted for me-central-1 and me-south-1 AWS Regions. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 2, 2026 7:25AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 and ME-SOUTH-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 1, 2026 4:08PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 and ME-SOUTH-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support

Locations

History (Last 7 days)

Degraded performance with Phoenix Cloud for Azure & EC2 workloadsDegraded Performance

Incident Status

Degraded Performance


Components

Phoenix Cloud


Locations

East US (eastus), West US (westus), UK South (uksouth), Germany West Central (germanywestcentral), Australia East (australiaeast), Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1), UAE (me-central-1), Ohio (us-east-2), West US 2 (westus2)



March 14, 2026 2:27AM UTC
RESOLVED

We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com.

March 13, 2026 9:04AM UTC
INVESTIGATING

We have identified degraded performance with Backup services of Phoenix Cloud for Azure & AWS Workloads. There may be a potential impact on Backup and Restore operations. We will keep you updated with the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support