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PHOENIX

Druva Status is a real-time, 24/7 health check of the Druva service. If you’re experiencing issues with Druva, please check this page for updates.

Active Incident

Updated a few seconds ago

Phoenix Cloud

Service Disruption

Phoenix Gov Cloud

Operational

Degraded performance with Phoenix Cloud me-central-1Service Disruption

Incident Status

Service Disruption

Components

Phoenix Cloud

Locations

UAE (me-central-1)


May 25, 2026 4:44PM UTC
IDENTIFIED

While this situation continues, you must reconfigure your backups to a different region. To provision a new storage location and reconfigure your backups, reach out to the Support team. Our team will provide any additional assistance needed during the temporary relocation. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 9, 2026 8:32PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. We remain committed to transparency and will provide further updates as soon as actionable information becomes available from AWS. Please feel free to contact the Druva support team at support.druva.com. Druva Support

March 6, 2026 9:03PM UTC
IDENTIFIED

We are continuing to address the impact on Backup-Restore jobs within the me-central-1 AWS region. Our engineering team is collaborating with AWS to achieve a complete recovery of the affected regional services. We are observing preliminary signs of stabilization, however we are taking a cautious approach to ensure data integrity and a full restoration. Druva Support

March 3, 2026 5:52AM UTC
IDENTIFIED

Update: Backup-Restore jobs are impacted for me-central-1 AWS Region. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 2, 2026 7:25AM UTC
IDENTIFIED

AWS services in the ME-CENTRAL-1 region are recovering; however, due to this outage, you may experience intermittent Backup and Restore failures. We are actively monitoring the situation and will continue to provide updates until full stability is confirmed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

March 1, 2026 4:08PM UTC
IDENTIFIED

We have identified degraded performance with the Backup and Restore services of Phoenix Cloud due to an ongoing service outage reported by AWS in the ME-CENTRAL-1 region. As a result of this AWS platform issue, there may be a potential impact on Backup and Restore operations. Teams are actively working on a priority to mitigate the outage. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support

Locations

History (Last 7 days)

Unscheduled Maintenance for Druva Phoenix Cloud – September 10, 2026Planned Maintenance

Description

We will be performing an unscheduled maintenance to implement a infrastructure related update for the Phoenix cloud service. This maintenance window will start on September 10, 2026 from 04:30 PM UTC to 06:00 PM UTC. Maintenance is applicable for APAC AWS Regions only. Rest of the world AWS Regions will not be affected due to this maintenance. During this maintenance period backup and restore jobs will be impacted. We will notify you once the maintenance has been successfully completed. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support


Components

Phoenix Cloud


Locations

Australia East (australiaeast), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Mumbai (ap-south-1), Hong Kong (ap-east-1), Central India (centralindia), Cape Town (af-south-1)


Schedule

September 10, 2026 4:30PM - September 10, 2026 6:00PM UTC


September 10, 2026 6:00PM UTC
UPDATE

We have successfully completed maintenance for Phoenix Cloud Services. Recommended Customer Action: Please upgrade all Linux agents and proxies running version 7.x or lower to the latest available packages. Please feel free to contact the Druva support team at https://support.druva.com

September 10, 2026 4:30PM UTC
UPDATE

We have started maintenance for Phoenix Cloud Services.