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PHOENIX

Druva Status is a real-time, 24/7 health check of the Druva service. If you’re experiencing issues with Druva, please check this page for updates.

All Systems Operational

Updated a few seconds ago

Phoenix Cloud

Operational

Phoenix Gov Cloud

Operational

Locations

History (Last 7 days)

Phoenix Report service is unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Phoenix Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1)



April 22, 2024 8:56AM UTC
[Resolved] We can confirm the issue is resolve. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

April 22, 2024 8:16AM UTC
[Investigating] We are investigating an issue with Phoenix where Report service is unavailable. We are working on a priority to resolve the issue. We will keep you updated on the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support
Phoenix Scheduled Reports not availablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Phoenix Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1)



April 19, 2024 2:04PM UTC
[Resolved] We can confirm the issue is resolve. All services are operational now. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support

April 18, 2024 6:38PM UTC
[Monitoring] We identified the root cause of this incident and have taken remedial steps to resolve the issue. All services are operational. Please feel free to contact the Druva support team at https://support.druva.com.

April 17, 2024 3:47PM UTC
[Identified] We have identified issue with Phoenix where Scheduled Report service is unavailable. Existing scheduled reports won't be delivered due to this issue. While we are working towards the resolution, manual reports can be generated. We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support
Backup & Restore Failures with Phoenix CloudDegraded Performance

Incident Status

Degraded Performance


Components

Phoenix Cloud


Locations

Northern Virginia (us-east-1), Northern California (us-west-1), Oregon (us-west-2), Sao Paulo (sa-east-1), Ireland (eu-west-1), Frankfurt (eu-central-1), Tokyo (ap-northeast-1), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Montreal (ca-central-1), Mumbai (ap-south-1), London (eu-west-2), Hong Kong (ap-east-1), Paris (eu-west-3), Stockholm (eu-north-1)



April 19, 2024 10:29AM UTC
[Resolved] We can confirm the issue is resolved and services are functioning as normal. We will continue to monitor the services for stability and performance. Please feel free to contact the Druva support team if you have any questions at https://support.druva.com.

April 19, 2024 5:09AM UTC
[Identified] This is to notify you that we have identified issues with backup and restore jobs for Phoenix Cloud. We are currently working on resolving the issue. Impacted Workloads : VMware, SQL , FS, NAS and HyperV We will keep you updated with the progress. Please feel free to contact the Druva support team at https://support.druva.com. Druva Support